Cloud Communications
Omni-channel cloud communication strategy helps companies to reach customers with their channel of choice. Giving your customers the ability to seamlessly switch between channels is what takes your customer journey to a whole new level. The omni-channel experience lets agents follow a customer conversation wherever it goes, without being boxed into one channel or spread across dozens of tabs.
We enable companies to build an omni-channel experience which gives them the complete control over customer engagement with the speed and flexibility of cloud platforms like Twilio and Amazon Connect.
Twilio
CloudSpaces Group is having experienced professionals to integrate Twilio with your CRM platform which will enable unlimited communication options of voice and messaging right from your CRM.
- Build seamless voice solutions to make & receive calls in just one click
- Record the conversations for quality and review purpose
- Build conversational, cross-channel messaging (SMS, WebChat, WhatsApp, etc.) from your CRM
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers from the office or as a virtual contact center.
